AI is now doing the asking and the doing. Customers use AI to write formal requests to you, and new agents can act inside your apps or take your calls. The answer is the same both ways: keep things simple and clear, and keep a person approving anything that matters. ICO AI-assisted SARs: still valid; clarification, complexity, metadata, manifestly unfounded; practical steps (guidance page, contact, training, templates).
What was reported
Information Commissioner's Office guidance, published 11 November 2026. A subject access request (SAR) isn't invalid just because someone used AI to draft it; organisations must treat it like any other SAR. The ICO notes AI-assisted SARs can be lengthy, broad, unclear or include irrelevant legal references or laws from other jurisdictions.
It covers asking for clarification, when a request may be complex, reasonable and proportionate searches, metadata requests, and when a request may be manifestly unfounded or excessive. Practical steps it suggests: clear guidance on how to make a SAR and a point of contact, staff training, optional example prompts or templates, and reminding people to review an AI-assisted SAR before sending it.
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