AI is becoming the first thing between your customer and your business: it answers their search, takes their call, and even tries to book for them. Make your business easy for AI to read, and decide where it's allowed to act. ElevenLabs Scribe v3 and v3 Live: 43% fewer errors (semantic WER; 31% on standard WER), ElevenLabs' own tests; speaker labels in Scribe's realtime model for the first time; context-aware turn detection. Tip: test phone agents on names and numbers.
What was reported
ElevenLabs blog (Min Kim), 10 November 2026. Scribe v3 (recorded audio) makes 27% fewer word errors than Scribe v2 across 102 languages; Scribe v3 Live (realtime) makes 43% fewer errors (semantic WER; 31% on standard WER) than Scribe v2 Realtime, ElevenLabs' own tests, and adds speaker labels in Scribe's realtime model for the first time.
Scribe v3 Live's turn detection uses the conversation's context as well as silence, so a caller who pauses halfway through a number isn't cut off. Keyterm prompting takes up to 1,000 terms. Eneco (Dutch energy supplier) says its voice agent recognised postcodes correctly first time 40% more often in testing. Live in ElevenAgents; both in ElevenAPI.
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